Please be aware that a proportion of the items that we sell are used and/or antique. These items therefore may carry minor flaws such as small scratches, marks and general wear and tear. Whilst we commit to photographing all flaws and describing all items as accurately as possible and would never mislead customers intentionally, please remember that descriptions are formulated in the opinion of an individual and are therefore subjective. Please contact us if you have any queries regarding an item, as we are only too happy to help. You are invited to view any of our items, which are on display in our showroom, open Monday - Thursday 09:00 - 17:00 & Friday 09:00 - 16:30 & Saturday 10:00 - 17:00. You can also call on 01543 375872 or email us at email@example.com during these times for additional information.
We now accept all major credit/debit cards, cash in GBP, and PayPal (for orders placed online). We do not accept payment via cheque. Payments can be taken via the website for most items, other items such as bespoke products, can be paid for in person or over the phone on 01543 375872 Monday - Thursday 09:00 - 17.00 & Friday 09:00 - 16:30 & Saturday 10:00 - 17:00. All calls are recorded and monitored for quality and training purposes. When using a promotional or discount voucher towards purchasing an item(s), we accept the following methods of payment: credit/debit cards, or cash in GBP. Please note that only one promotional or discount voucher can be used at time of purchase. Promotional or discount vouchers cannot be redeemed against any items in our special offer promotions. Gift vouchers can also be purchased and used as partial/full payment. Read our gift voucher terms and conditions here.
Customers may pay a 50% deposit to reserve items on an order of £250.00 or more. Please note in certain circumstances, such as but not limited to when cancellation means that there are administrative costs for a product to be re-advertised, some or all of the deposit may be non-refundable. Any balance due must be paid in full prior to delivery. Bespoke items must be paid for in full at time of order.
Before You Order
Please check your order to ensure accuracy of the sizes, finishes, and colour. Your order will be placed exactly as submitted. It is really important that you make a note of the dimensions of the furniture you're ordering to check that it will fit where you want it. Check access too, as our delivery teams need to be able to bring it into your home or property. If your furniture doesn't fit, it's classed as a cancelled order and unfortunately, you will incur costs equal to the delivery charge; if you had free delivery, you may still be liable for a charge to cover our costs. It is your responsibility to ensure that there is adequate access for any bespoke items, no refund or exchange will be offered in the event that the item(s) will not fit or cannot be manoeuvred, and the item(s) will be left at your property. All measurements shown on the website are given to us by each manufacturer and may vary slightly from the actual measurement of the item(s) once produced and received. Measurements are taken at the widest/deepest/tallest/longest point; if you require further measurements please contact us prior to placing your order. Please be aware that as we use multiple table tops and bases to create 'make your own tables' there may be a variance in the height of your table. When ordering a handmade item, please confirm each measurement to ensure that your table meets your specific requirements. On our website, we strive to provide an accurate representation of the finishes on all our items; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some colour variation is possible. Please note that different batches of furniture may also have slight variations in colour. To determine the exact colour of a finish or material, we suggest that you examine the product at our showroom or request a material or finish sample before placing your order. As wood is a natural product, it is subject to movement if exposed to extreme changes in temperature. When tables are placed directly on underfloor heating or in very brightly lit rooms (e.g. a conservatory) it has an adverse effect on the timber. Therefore, we will not guarantee tables if placed in these environments. If you have uneven flooring it may have an adverse effect on the stability of the furniture.
Please take time to check your items over carefully before signing to accept a delivery; by signing the delivery note you are agreeing that the item(s) you have received are in no way damaged, faulty or incorrect. If you do notice your item(s) to be faulty after delivery or collection this must be reported to us as soon as possible after receiving the items and we will endeavour to repair or replace them at no extra cost to the customer. If you're not entirely happy with your product, please fill out the following Product Query Form, you will need to complete all necessary fields within the form for your query to be dealt with by customer services. It is in our best interest to assist you in every way possible, so for a quick and easy return, please keep the original packaging that you received your item in, as any faulty items will need to be returned in their original box to receive a full refund. Alternatively, the damaged or faulty item(s) can be returned to us and a full refund will be given (cost of item(s) plus delivery charge).
If for any other reason the item(s) is returned, the order will be refunded minus a collection charge. The collection charge will be equal to the delivery cost; if the item(s) was advertised as having free delivery, the cost of collection will be advised to you depending on the item(s) you are returning. You are welcome to arrange your own method of return, in which case you will be given a full refund and will not be charged an additional fee. If you collect your item(s) from our showroom, and then wish to have an exchange or refund for any reason, it is your responsibility to return the item(s) to us and cover the cost of redelivery, if required, as is the case with any in-store purchase. Please note that if you are arranging your own return method, it is your responsibility to ensure the items arrive to us in their original state. Refunds are issued via the original method of payment. Please make sure that all items are correctly and properly wrapped in the original packaging provided upon delivery. Any items that are returned to us in inadequate packaging, which subsequently get damaged in transit, will not be refunded. You must notify us within 14 days of receipt of your item(s) if you would like a refund. Returns and exchanges received outside of this time frame will not be accepted.
Please note Bespoke items are custom-made to order to your requirements and are therefore non-returnable. Any items that are ordered specifically for a customer are also non-returnable this applies to commercial and domestic sales. Vintage items that require any work or are customised to order to your requirements are also non-returnable. Please note that credit notes are valid for a maximum of six months from the date of issue. Reproduction items come with a twelve-month guarantee. We have a testing process to ascertain whether an item(s) has been cleaned with commercial cleaning products. We will not guarantee any of our metal tables if commercial cleaning products have been used to clean them. We will not guarantee any of our items if used outside, unless otherwise stated in the product listing. We will not guarantee any of our chairs if used on uneven flooring. Antique and vintage items do not come with a guarantee; any requests to exchange/return vintage items will be processed in accordance with your statutory rights. Unfortunately, we cannot guarantee our items if delivered outside of the UK. This is due to the increased cost of shipping to and from non-UK countries. Customers wishing to return, exchange or seek a refund for an internationally purchased item(s) will be liable for all costs incurred for return and re delivery.
Please note that collection must be booked at least 48 hours in advance on 01543 375872. Failure to book may lead to a delay or wasted journey as items may not be ready for dispatch when you arrive. Please provide a copy of your receipt (printed or on your phone) and bring along some photographic identification (e.g. driver’s license, passport), the identification must match the name on the receipt.
If a third party is collecting, you must inform us of their name and confirm that you give them permission to collect. Upon arrival, the third party must provide a receipt and the name of the person or company they are collecting on behalf of. The third party collecting will also need to provide their photographic ID, which will then be photocopied and stored in a safe and secure location with restricted access. The data will be encrypted and kept for a maximum of three months. After this, it will be destroyed in a manner that is compliant with GDPR policies.
If you have stated that you require your order to be delivered, and a third party arrives to collect it, please expect a call from the sales team to confirm that you are happy for them to collect.
Quotes for delivery charges are based on normal delivery conditions, any special measures must be made known to us prior to obtaining the quote. The final delivery price you pay is guaranteed to be within 10% of the quoted price not withstanding any special items or amendments to your order. Special items must be agreed upon at the time the order is placed. If your delivery is made by courier, the courier(s) will unload the items and take them to a ground floor location, unless otherwise agreed prior to delivery. There must be sufficient parking close to the premises to enable our delivery team to unload the items and deliver them safely. If there are any parking restrictions at your location, you must advise us of this at point of order. We will be unable to deliver unless we have the necessary permission or permit. It is the responsibility of the customer to provide us with adequate permits/permission in time for delivery. If not, the goods will be returned to our warehouse and another delivery will need to be arranged. If we need to return for a second time you will need to pay an additional delivery charge beforehand. This also applies to failed attempted deliveries due to you not being present at your delivery address. We use a network of delivery companies, and therefore your item(s) may arrive by post, courier, or on a pallet. If your item(s) is delivered via pallet, please be aware that this is a kerbside delivery, and it will be your responsibility to take the items into your property and to dispose of the pallet appropriately. If there are any issues with this delivery method, please contact us prior to placing your order so that we can endeavour to make suitable alternative arrangements. You should notify us of any discrepancies regarding your delivery within 24 hours of the delivery being made. If you have arranged a delivery time with one of our couriers, or ourselves, we require 48hours notice if you need to reschedule; any cancellations within 48 hours of a specified delivery time may incur a second delivery charge. If the goods are to be exported, and you are not collecting the goods and/or arranging your own delivery, then the Incoterms will be CIF, unless otherwise agreed in writing.
Expected Time of Delivery
The delivery time depends a great deal on availability. We advise that delivery can take up to 14 working days. It is possible you may receive your items sooner and we will always do everything we can to ensure timely delivery. Please note: these are estimates, not guarantees. Please allow longer for deliveries outside mainland England & Wales, further away areas such as Cornwall, non-UK deliveries, and during the Christmas period.
Occasionally, the furniture may experience minor damage during shipment or it may contain manufacturer defects. Please take your time and inspect all the furniture upon delivery and denote any damages or defects on the delivery ticket, as it is much easier to have these problems corrected when denoted on the delivery ticket. Please denote on the delivery slip even if you keep an item.
Maintaining your products
The customer is responsible for looking after his/her products and taking the necessary measures to maintain the look of the items. Tables in particular will experience wear and tear due to the extensive use they receive. We recommend that our wood tables be treated regularly with a clear matt Osmo oil or Briwax, depending on the finish, in order to preserve their appearance. Please contact a member of staff if you would like any further advice on how to care for your furniture.
Please note that using any chemical cleaners or protection sprays on your items voids the warranty and we will not guarantee these items.
Storage of Goods
We are happy to store your item(s) for up to 6 weeks. If we need to store items for any longer than that we will charge storage at 5% (payable prior to delivery) of the cost of the item(s) per month unless specifically arranged beforehand at the point of order.
Title to Goods
Title to goods passes to you at the time of delivery/collection.
Using Our Website
Website users must be over 18 years old; by creating an account or placing an order with us via the website or by any other means, you are confirming that you are aged 18 or over.
Our Warranty covers the defects resulting from defective parts, materials or manufacturing of our reproduction items, if such defects are
revealed during the period of 12 months since the date of purchase. Bespoke items are non returnable but our warranty covers any repairs if the item is deemed faulty from the manufacturing process. Vintage items are not covered by our warranty.
Seconds furniture items and end of line items are also not covered by our warranty due to being sold at a reduced price.
If an item has been collected from our showroom it is the customers responsibility to return the item if it is faulty.
What's not covered by our warranty:
- General Wear & Tear: We do not cover general wear & tear from every day use of our items.
- Wooden Seating Placed on Uneven Flooring: We will not guarantee any of our wooden chairs if used on uneven flooring.
- Wear & Tear on Leather Products: We do not guarantee any wear & tear that occurs on our leather pieces of furniture.
- Any item's that have been modified: If the customer modifies their item in any way e.g. painting, re-upholstering, cutting down
- Seconds furniture items and end of line items are also not covered by our warranty due to being sold at a reduced price.