We are currently experiencing challenges and delays with our deliveries due to the pandemic and ongoing worldwide shipping issues. We are trying to support British manufacturing and as a result our UK production arm is battling against supply constraints causing an increase in lead times for bespoke items. We are doing everything we can to ensure you receive accurate and up to date information regarding your order, working together to achieve the earliest arrival date possible. Supply is beginning to trickle in and in order to avoid disappointment we encourage you to buy early. Thank you for your continued support and understanding.
01543 375 872

Meet The Team

Meet The Team

  • Lauren

    General Manager

    Lauren has been with the company since 2012. She oversees each department and manages HR and the day-to-day running of the business. Lauren is responsible for the recruitment of new staff members and for the development and implementation of company procedures, as well as delivering staff training and driving employee satisfaction at work. Lauren has a successful background in sales and still works closely with our commercial clients; she has previously worked on projects with brands such as Ted Baker, Jamie’s Italian & Nando’s.

  • Lina

    Financial Controller

    Lina joined Peppermill in 2018 and manages the finance department. She has a strong background in accounting and a wealth of experience within retail finance. She looks after all things finance-related, including payroll, invoices and stock control. Lina is fluent in both Mandarin and Cantonese.

  • Sophie

    Sales and Customer Service Advisor

    Sophie deals with phone and email queries relating to products issues, service questions and customer concerns. She keeps customers updated with information about bespoke items and processes returns requests, updating our databases accordingly. Sophie also works closely with logistics to ensure all collections and return deliveries are running smoothly. She has been with the company since 2017.

  • Zoe

    Purchasing Assistant

    Zoe liaises with our network of suppliers to place orders for new stock and assists with our antique and vintage purchases. On a day-to-day basis, Zoe monitors stock levels and product sales to help establish trends and inform future order levels. She also keeps our stock and purchasing databases up to date and informs other departments of the arrival dates of incoming stock. Zoe has been with Peppermill since 2011 and also has extensive experience in sales.

  • Isobel

    Sales and Project Consultant

    Isobel has been with the company since 2017. She looks after our main email inbox, responding to numerous customer enquiries on a daily basis. Isobel also monitors and processes our website orders, as well as telephone and shop sales, and large commercial sales.

  • Sam

    Sales and Admin Assistant

    Sam looks after our eBay messages and assists with sales in store and over the phone. Sam also answers messages that come to us via our website’s instant chat feature, helping customers with product information and website queries. Sam has been at Peppermill since 2016. 

  • Sophie

    Sales and Project Consultant

    Sophie joined Peppermill in 2017. She deals with incoming customer enquiries, taking sales in our showroom as well as over the phone and via email, and processing orders on our system. Sophie also looks after all of our eBay sales and large commercial sales.

  • Clare

    Personal Assistant

    Clare joined Peppermill in 2018. She assists our General Manager with HR, admin and day to day running of the company.

  • Abi

    Logistics Coordinator

    Abi joined Peppermill in 2015. She runs our logistics department, liaising with our network of external couriers to book in and organise deliveries to our customers. Abi works closely with our Warehouse Manager to ensure items are ready for dispatch, and she also plans delivery routes all over the country for our own drivers. In addition to her logistics training, Abi has previous experience as a member of the sales team.

  • Matt

    Marketing Assistant

    Matt has been at Peppermill since 2016. He assists with keeping the website, eBay and Amazon up to date with our latest products. This involves organising and optimising incoming photographs, conducting research and taking measurements. He works closely with our buying department and our photographers to ensure the process from the product being purchased to it appearing on our website runs smoothly. Matt also carries out weekly and monthly reporting to help monitor traffic to the site.

  • Suzanne

    Finance Assistant

    Suzanne joined us in 2016. She processes customer invoices, as well as invoices for outgoing payments. Suzanne also works closely with our buying department, assisting with stock management. She processes purchase orders for goods and materials for our warehouse and office and is always looking for the keenest prices.

  • George

    Sales & Admin Assistant

    George looks after our eBay messages and assists with sales in store and over the phone. He also answers messages that come to us via our website’s instant chat feature, helping customers with product information and website queries.

  • Laura

    Sales & Admin Assistant

    Laura helps take care of our eBay messages, operates telephone calls, deals with customer enquiries and processes sales orders. Laura also looks after our customers in the showroom, ensuring they have the correct product information and advising with colour and style choices, making sure customers have a fantastic, friendly experience with Peppermill.

  • Jess

    Digital Marketing Assistant

    Jess is responsible for the uploading of new products onto the website and other e-commerce platforms. She creates product descriptions and makes sure the new listings are easy to read and user friendly. Jess also assists with the organisation of photoshoots and produces copy for the website, including the Peppermill blogs and projects page. She also works on email marketing campaigns, social media campaigns and assists with the organisation of photoshoots. 

  • Lola

    Executive Office Dog

    Lola joined the company in 2005. Her day-to-day duties include patrolling the office to check that everyone is okay, and perfecting her napping skills.


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