Meet The Team

Financial Controller

Lina joined Peppermill in 2018 and manages the finance department. She has a strong background in accounting and a wealth of experience within retail finance. She looks after all things finance-related, including payroll, invoices and stock control. Lina is fluent in both Mandarin and Cantonese.

Warehouse Manager

Sam manages the day-to-day running of our warehouse. He is responsible for preparing outgoing orders for delivery by our network of couriers, organising incoming containers of stock and making sure staff members are up to date with training. Sam also oversees the assembly and production outputs of in our in-house workshop and ensures health and safety compliance in the warehouse. Sam has been with the company for a number of years, and also has previous experience in logistics.

Customer Services Assistant

Sophie deals with phone and email queries relating to products issues, service questions and customer concerns. She keeps customers updated with information about bespoke items and processes returns requests, updating our databases accordingly. Sophie also works closely with logistics to ensure all collections and return deliveries are running smoothly. She has been with the company since 2017.

Purchasing Assistant

Zoe liaises with our network of suppliers to place orders for new stock and assists with our antique and vintage purchases. On a day-to-day basis, Zoe monitors stock levels and product sales to help establish trends and inform future order levels. She also keeps our stock and purchasing databases up to date and informs other departments of the arrival dates of incoming stock. Zoe has been with Peppermill since 2011 and also has extensive experience in sales.

Sales and Admin Assistant

Sam looks after our eBay messages and assists with sales in store and over the phone. Sam also answers messages that come to us via our website’s instant chat feature, helping customers with product information and website queries. Sam has been at Peppermill since 2016. 

Sales and Project Consultant

Sophie joined Peppermill in 2017. She deals with incoming customer enquiries, taking sales in our showroom as well as over the phone and via email, and processing orders on our system. Sophie also looks after all of our eBay sales and large commercial sales.

Logistics Coordinator

Abi joined Peppermill in 2015. She runs our logistics department, liaising with our network of external couriers to book in and organise deliveries to our customers. Abi works closely with our Warehouse Manager to ensure items are ready for dispatch, and she also plans delivery routes all over the country for our own drivers. In addition to her logistics training, Abi has previous experience as a member of the sales team.

Marketing Assistant

Matt has been at Peppermill since 2016. He assists with keeping the website, eBay and Amazon up to date with our latest products. This involves organising and optimising incoming photographs, conducting research and taking measurements. He works closely with our buying department and our photographers to ensure the process from the product being purchased to it appearing on our website runs smoothly. Matt also carries out weekly and monthly reporting to help monitor traffic to the site.

Sales & Admin Assistant

George looks after our eBay messages and assists with sales in store and over the phone. He also answers messages that come to us via our website’s instant chat feature, helping customers with product information and website queries.

Executive Office Dog

Lola joined the company in 2005. Her day-to-day duties include patrolling the office to check that everyone is okay, and perfecting her napping skills.