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Elizma
Marketing Manager
Elizma is responsible for managing the company's marketing initiatives. Elizma uses market research and analysis to direct and implement marketing strategy and planning. Managing the production of all promotional materials and marketing campaigns, overseeing current offerings to develop new initiatives and incentives to promote our product ranges.
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Zoe
Customer Services Manager
Zoe looks after customer services' enquiries relating to products, service questions and customer concerns. She keeps customers updated with bespoke item orders and processes returns requests, updating our databases accordingly. Zoe also works closely with our Logistics team to ensure all collections and return deliveries are running smoothly. Zoe has been with Peppermill since 2011 and has extensive experience in sales.
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Steve
Warehouse and Production Manager
Steve is responsible for the supervision and management of the Warehouse and Workshop team and processes. Steve manages the production order process to ensure timely processing of customers' orders to meet delivery deadlines. He also oversees the Warehouse and Workshop's Health and Safety Standards.
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Joanne
Financial Controller
Joanne oversees and manages the Finance department. She has a strong background in accounting and a wealth of experience within the industry. Joanne looks after all things finance-related, including monitoring cash flow and budgets, assisting with product pricing, invoices and stock control, to name just a few.
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Jane
Accounts Assistant
Jane assists with the day-to-day running of the Accounts department. She manages invoices and orders, running calculations to ensure that records and payments are correct. Jane completes daily data entry onto our accounting systems and fulfils any other activities that the Accounts department requires.
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Suzanne
Procurement Coordinator
Suzanne joined us in 2016. Suzanne liaises with our network of suppliers to place orders for new stock and assists with our antique and vintage purchases. On a day-to-day basis, Suzanne monitors stock levels and product sales to help establish trends and inform future order levels. Suzanne also keeps our stock and purchasing databases up to date and keeps other departments updated on the arrival dates of incoming stock.
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Sophie
Senior Logistics Coordinator
Sophie is responsible for the day-to-day tasks within the Logistics department, ensuring all orders are dispatched within the correct timeframe. Working closely with the warehouse, she ensures all collections and return deliveries are running smoothly. Sophie has been with the company since 2017.
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George
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Rosie
Sales and Projects Consultant
Rosie assists the Sales Department with incoming customer enquiries over phone and via email, taking sales in our showroom, and processing orders on our system. Rosie also has previous experience in Logistics and helps to ensure our customers receive the best delivery options for their order.
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Sam
E-Commerce Executive
Sam has been at Peppermill since 2016. Sam assists with product photography and uploading, ensuring all new products are uploaded correctly onto all selling platforms. He works closely with ensuring the website is all up-to-date to ensure the process from the product being purchased to it appearing on our website runs smoothly.
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Matt
E-Commerce Executive
Matt has been at Peppermill since 2016. He is responsible for keeping all marketing platforms up to date with our latest products. This involves taking and organising product photography, uploading products and taking measurements. He works closely with ensuring the website is all up-to-date to ensure the process from the product being purchased to it appearing on our website runs smoothly.
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Jenny
E-Commerce Assistant
Jenny looks after our presence on Wayfair and Ebay, ensuring the platforms are up to date with our latest products and merchandised to the highest standard. Jenny also assists with any E-Commerce administrative tasks, including updating our website with estimated re-stock dates and updating the eBay newsletter, to name just a few.
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Charlotte
Creative Marketing Executive
Charlotte is responsible for scheduling social media posts and campaigns aligned to the overall marketing strategy. She assists in the organising of photoshoots and visual merchandising. Charlotte also designs any artwork graphics and manages Peppermill's email marketing to support sales objectives.
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Lucy
Marketing Assistant and Copywriter
Lucy is responsible for all of Peppermill’s compelling copy, including writing our product descriptions, blog posts and our commercial project case studies. Lucy also liaises with our external SEO agency to maintain our Google rankings and online brand awareness, as well as looking after the vintage product uploading process.
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Henry
IT and Marketing Support
Henry maintains and monitors the IT functionality for the business, whilst also reporting for marketing tasks and supporting the Marketing Manager. Henry also looks after the Google Shopping Feed and assists the team with e-commerce duties, particularly focused on Vintage Products.