Meet The Team

Customer Services Manager

Zoe is our customer service manager and deals with phone and email queries relating to products issues, service questions and customer concerns. She keeps customers updated with information about bespoke items and processes returns requests, updating our databases accordingly. Zoe also works closely with logistics to ensure all collections and return deliveries are running smoothly. Zoe has been with Peppermill since 2011 and has extensive experience in sales.

Marketing Manager

Elizma is responsible for managing the company's marketing initiatives. Elizma uses market research and analysis to direct and implement marketing strategy and planning. Managing the production of all promotional materials and marketing campaigns, overseeing current offerings to develop new initiatives and incentives to promote our product ranges. 

Logistics Coordinator

Sophie assists the day-to-day tasks within the logistics department, ensuring all postal orders are dispatched within the correct timeframe. Working closely with the logistics manager and warehouse, she ensures all collections and return deliveries are running smoothly. Sophie has been with the company since 2017.

Procurement Coordinator

Suzanne joined us in 2016, working within the finance department. In her new role, Suzanne liaises with our network of suppliers to place orders for new stock and assists with our antique and vintage purchases. On a day-to-day basis, Suzanne monitors stock levels and product sales to help establish trends and inform future order levels.  Suzanne also keeps our stock and purchasing databases up to date and keeps other departments updated on the arrival dates of incoming stock.

Sales and Project Consultant

Sophie joined Peppermill in 2017. She deals with incoming customer enquiries, taking sales in our showroom as well as over the phone and via email, and processing orders on our system. Sophie also looks after our large commercial sales.

Sales and Project Consultant

Isobel has been with the company since 2017. She looks after our main email inbox, responding to numerous customer enquiries on a daily basis. Isobel also takes telephone calls, assists with shop sales, and large commercial sales.

Sales and Admin Assistant

Sam looks after our eBay messages and assists with sales in store and over the phone. Sam also answers messages that come to us via our website’s instant chat feature, helping customers with product information and website queries. Sam has been at Peppermill since 2016. 

Sales and Admin Assistant

Lizzie assists with incoming customer enquiries, taking sales in our showroom as well as over the phone and via email, and processing orders on our system. Lizzie also assists with Ebay and Wayfair orders, as well as any other enquiries.

Digital Marketing Assistant

Matt has been at Peppermill since 2016. He assists with keeping the website and Wayfair up to date with our latest products. This involves organising and optimising incoming photographs, conducting research and taking measurements. He works closely with our buying department and our photographers to ensure the process from the product being purchased to it appearing on our website runs smoothly. 

Creative Marketing Executive

Charlotte is responsible for scheduling social media posts and campaigns aligned to the overall marketing strategy. She assists in the organising of photoshoots and visual merchandising. Charlotte also designs any artwork graphics and manages Peppermill's email marketing to support sales objectives. 

Marketing Admin Assistant and Copywriter

Carmel is responsible for all of Peppermill’s compelling copy, including writing our product descriptions, blog posts and our commercial project case studies. Carmel also liaises with our external SEO agency to maintain our Google rankings and online brand awareness, as well as co-ordinating any PR enquiries.

Executive Office Dog (Still in Training)

The newest addition to the Peppermill team, Nancy is the heart and soul of the office. Her main responsibilities include giving plenty of kisses and licks, bouncing around, and making sure everyone is happy in their working environment!